Shipping Policy

Welcome to Haairnice.com! We're committed to ensuring that your shopping experience is as smooth as possible. Please review our shipping policy to understand how we handle and process your orders.

1. Order Processing Time

  • Processing Time: Orders are processed within 1-3 business days, excluding weekends and holidays. You will receive a confirmation email once your order has been shipped.
  • Order Modifications: Once an order is placed, we cannot guarantee that it can be modified or canceled. Please review your order details carefully before completing your purchase.

2. Shipping Methods & Delivery Time

  • Standard Shipping: Typically arrives within 7-10 business days, depending on your location.
  • Express Shipping: Available for an additional fee, with an estimated delivery time of 3-5 business days.
  • International Shipping: Available to select countries. Delivery times may vary based on the destination and customs processing times.

3. Shipping Costs

  • Domestic Shipping (within the U.S.):
    • Standard Shipping: $5.99 (Free on orders over $75)
    • Express Shipping: $19.99
  • International Shipping:
    • Calculated at checkout based on the destination country.

4. Tracking Your Order

  • Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on the carrier's website.
  • Please allow up to 48 hours for the tracking information to update.

5. Customs, Duties, and Taxes

  • For international orders, customs fees, duties, and taxes may apply. These charges are the responsibility of the customer and are not included in the shipping costs.
  • Haairnice.com is not responsible for delays caused by customs.

6. Delivery Issues

  • Lost Packages: If your package is lost in transit, please contact us at [customer service email] within 7 days of the expected delivery date. We will assist in filing a claim with the carrier.
  • Incorrect Address: Please ensure that your shipping address is accurate. Haairnice.com is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
  • Refused or Undeliverable Packages: Orders that are returned to us as undeliverable will be refunded minus the original shipping cost. You may place a new order with the correct address.

7. Shipping Restrictions

  • Due to restrictions from certain carriers or customs, some products may not be eligible for shipping to certain destinations. If your order cannot be shipped to your location, we will notify you immediately.

8. Contact Us

  • For any questions or concerns regarding shipping, please contact our customer support team at [customer service email]. We’re here to help!

Thank you for choosing Haairnice.com for your human hair needs. We value your business and strive to provide you with the best possible service.