Refund Policy

At HaairNice.com, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.

1. Eligibility for Refunds

  • Unused Products: To be eligible for a refund, the item must be unused, unworn, and in the same condition that you received it. The hair must be unaltered, unwashed, and with the original tags and packaging intact.
  • Timeframe: Refund requests must be made within 14 days of the original purchase date.
  • Proof of Purchase: A valid receipt or proof of purchase is required to process a refund.

2. Non-Refundable Items

  • Custom Orders: Any custom or personalized orders are non-refundable.
  • Clearance Items: Items purchased on clearance or during special promotions are final sale and cannot be refunded.

3. Refund Process

  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email.
  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

4. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [insert contact email] within 14 days of purchase.

5. Return Shipping

  • Customer Responsibility: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
  • Shipping Insurance: If you are returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance to ensure your returned item reaches us.

6. Refund Exceptions

  • Damaged Items: If your item arrives damaged, please contact us immediately with photos of the damaged product and packaging. We will work with you to resolve the issue as quickly as possible.

7. Contact Us

If you have any questions about our refund policy, please contact our customer service team at support@haairnice.com or call us at [insert phone number].

Thank you for shopping with HaairNice.com! We appreciate your business and strive to provide you with the best quality human hair products and customer service.